shipping policy

Thank you for choosing Etheral. We are committed to providing you with a seamless and reliable shipping experience. Please review our shipping policy to understand how we process and deliver your orders.

  • Order Processing Time: 1.1. Once your order is placed, it will be processed within [number of business days] business days. Business days exclude weekends and public holidays. 1.2. During peak seasons and promotional periods, order processing may take slightly longer due to increased order volumes.
  • Shipping Methods and Delivery Time: 2.1. We offer multiple shipping methods to provide flexibility and convenience. The available shipping options will be displayed during the checkout process. 2.2. The estimated delivery time will depend on the shipping method selected and the destination of the package. 2.3. Please note that delivery times are estimates and not guaranteed. Factors such as weather conditions, customs clearance, and unforeseen events may impact delivery times.
  • Shipping Destinations: 3.1. We currently offer shipping to addresses within [list of countries or regions]. 3.2. If your location is not included in our shipping destinations, please contact our customer service team, and we will do our best to assist you.
  • Tracking and Order Status: 4.1. Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. 4.2. You can also track your order by logging into your account on our website and accessing the order status page. 4.3. Please allow some time for the tracking information to be updated by the shipping carrier.
  • Shipping Fees: 5.1. Shipping fees will be calculated based on the shipping method selected, the weight and dimensions of the package, and the destination. 5.2. Shipping fees will be displayed during the checkout process before you complete your purchase. 5.3. Occasionally, we may offer free shipping promotions. Please refer to the specific terms and conditions of each promotion for eligibility requirements.

return & refund policy

Thank you for shopping with Etheral. We strive to provide you with high-quality products and excellent customer service. In the event that you are not completely satisfied with your purchase, we have developed the following refund policy to ensure your shopping experience is hassle-free.

  • Returns and Exchanges: 1.1. We accept returns and exchanges within 30 days from the date of purchase. 1.2. The item(s) must be in their original condition, unworn, unwashed, and with all tags attached. 1.3. To initiate a return or exchange, please contact our customer service team at [contact email/phone number]. They will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number. 1.4. The customer is responsible for all return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).
  • Refunds: 2.1. Once we receive the returned item(s) and verify their condition, we will process your refund. 2.2. Refunds will be issued in the original form of payment used for the purchase. 2.3. Please allow up to [number of days] for the refund to be reflected in your account. Processing times may vary depending on your financial institution.

Thank you!